House of Don – Returns & Exchanges Policy

Returns

We hope you love your House of Don purchase. If for any reason you are not satisfied, you may request a return within 14 days of receiving your order.

To be eligible for a return:

  • Items must be unworn, unused, and in original condition

  • All tags and packaging must be intact

  • The return must be requested within 14 days of delivery

Once your return is approved, you will receive instructions on how to send the item back.

Please note:

  • Return shipping costs are the responsibility of the customer, unless the item is defective or incorrect.

  • We recommend using a tracked shipping service, as we are not responsible for lost returns.

Exchanges

If you would like a different size, we are happy to offer exchanges depending on stock availability.

To request an exchange:

  1. Contact us within 14 days of receiving your order

  2. Send the item back in its original condition

  3. Once received, we will ship the new size.

Customers are responsible for return shipping costs.

Refunds

Once we receive and inspect your return, we will notify you if the refund has been approved.

If approved:

  • Refunds will be issued to the original payment method

  • Please allow 5–10 business days for the refund to appear in your account.

Shipping costs are non-refundable.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of delivery with photos of the issue.

We will arrange a replacement or full refund at no additional cost.

Contact

For any return or exchange requests, please contact:

info@houseofdon.world

Please include:

  • Your order number

  • The item(s) you wish to return or exchange

  • The reason for the request